Megson FitzPatrick Claims Kit

Serious claims can occur at any time. Our commitment to claims excellence means that you can be assured of round-the-clock access to professional adjusters and contractors. Our team understands how important it is for you to have your claim dealt with promptly and professionally so you can focus on your business. Following the proper steps when a claim occurs may also help minimize the loss and save you time and money.

Claims Reporting Procedures

  • Incident Occurs. Contact appropriate emergency authority immediately if required
  • During business hours contact Megson FitzPatrick immediately
  • Outside of business hours contact adjuster and/or Restoration Company
    • Coast Claims Service Ltd.: 250-386-3111
    • Associated Island Adjusters: 250-381-9411
    • Excel Adjustco Inc.:   250-479-2842

Important Numbers

  • EmergencyAmbulance/Fire/Police – 911
  • Motorcycle Claims: 1-866-923-6686
  • ICBC Claims: 1-800-910-4222

Megson FitzPatrick Insurance Services:


Emergency Restoration

  • Downs Construction: 250-384-1390

Travel Insurance

  • TuGo

Property Tips

  • Act as you usually would to protect property and minimize damage
  • Contact a restoration company directly if immediate assistance is required
  • Do not dispose of damaged/salvaged property
  • Collect information to verify the value of damaged property
  • For water losses, turn off the water source
  • Obtain estimates for repair or replacement
  • For glass claims contact a glass repair company

Liability Tips

  • Report any incident involving injury to others or damage to their property immediately, even if it seems unlikely to become a claim
  • Comfort the victim
  • Eliminate the hazardous situation
  • If required, call for medical assistance
  • Obtain names and contact information of witnesses and include them in the claim or incident report
  • Do not enter into correspondence with claimants or their representatives

General Tips

  • Be pro-active and minimize the extent of any loss
  • Never admit liability for any accident
  • When speaking to emergency personnel obtain names, phone numbers and report numbers
  • Note as many details as possible at the earliest opportunity while the event are fresh in your memory
  • Where practical, take photo/video evidence of the accident scene