An Important Message Regarding COVID-19

AN IMPORTANT MESSAGE REGARDING COVID-19

As cases of the ever-changing coronavirus (COVID-19) continue to spread, we would like to share Megson FitzPatrick’s plans on how we will continue to serve our clients while adhering to our social responsibilities of reducing the level of social interactions in our three locations.


Walk-in traffic
As of end of business (6:00 p.m.), Wednesday, March 18, 2020, our offices are no longer open to the general public and in-person meetings have been temporarily delayed. We remain open for business, as serving our clients is our number one priority. For now, we would ask that whenever possible, all business be conducted over the phone, by email, or via video conferencing. We are taking these steps to reduce the risk to our clients and our team.


ICBC Transactions
We can process several transactions over the phone and via email during this time:

  • Renewals
  • Policy Changes
  • Cancellations
  • Storage Policies
  • Temporary Operating Permits

For any other auto insurance needs, please call 250.595.5212 (option #6) or email icbc@megsonfitzpatrick.com to discuss your request with an insurance advisor. When phoning, please be sure to have your driver’s license and insurance documents ready.

During this time, policy documents and signatures will be accepted via email. Any required decals will be mailed to you once the transaction is complete.


Private Motorcycle Insurance
We are open for all of your private motorcycle insurance needs, please phone us at 1.888.595.5212 or email us at bike@megsonfitzpatrick.com.


Hours of Operation
Our hours of operation will be as follows, however we will adjust our hours as needed.

  • Uptown
    • Monday – Thursday | 8:30 a.m. – 6:00 p.m. (10:00 a.m. – 2:00 p.m., Monday, April 13 for Easter Monday)
    • Friday | 9:00 a.m. – 6:00 p.m. (Closed Friday, April 10 for Good Friday)
    • Saturday | 9:00 a.m. – 5:00 p.m.
    • Sunday | CLOSED
  • Shelbourne
    • Monday – Thursday | 8:30 a.m. – 5:00 p.m.
    • Friday | 9:00 a.m. – 5:00 p.m.
    • Saturday & Sunday | CLOSED
  • Redbrick
    • Monday – Friday | 8:30 a.m. – 5:00 p.m.
    • Saturday & Sunday | CLOSED

Service-level Delays
Since the COVID-19 pandemic is a global event, service levels throughout our industry are being challenged. In some cases, it may take longer to handle change requests or request different coverage options. We will continue to work with our insurance company partners to minimize the impact of this slowdown.


We’re a Phone Call or email Away
For any changes to your policies, including making payment, requesting a quote, submitting a claim, or if you have questions, please give me a call, call our main line at 250.595.5212 or send us an email at customerservice@megsonfitzpatrick.com.

Telecommunication Challenges & Tips
While we are available for phone and email transactions, it is also important to note that network carriers have seen higher than expected call volumes. If you phone and hear that the number is not in service, please try phoning again. If at all possible, try to save calls for lower demand times. Carriers have indicated that between 9:00 a.m. – 11:00 a.m. and 1:00 p.m. – 3:00 p.m. are the busiest times.


Payments
Our goal is to provide you with as much flexibility as possible when it comes to paying your premiums. Please visit our website at www.megsonfitzpatrick.com/payments/ for all of your payment options. Please note, while we offer several methods in which to make your payment; payments by cash or debit card are temporarily unavailable.

After-hours Claims Reporting
To report a new or existing claim, please verify which type of policy and who your policy is with and phone the correct company below.

  • During business hours, please call us directly at 250.595.5212
  • For Intact Motorcycle claims, please call 1.866.923.6686
  • For Intact Home claims, please call 1.866.464.2424
  • For Canadian Northern Shield (CNS) Home claims, please call 1.888.267.6766
  • For ICBC Auto claims, please call 1.800.910.4222
  • For after-hours claims, please call 1.833.735.7520

Please continue to check our website for up-to-date information.

Thank you for your understanding and your continued support during these challenging times.

Sincerely,
Megson FitzPatrick Insurance