OPTIONAL AUTO COVERAGE

My last stop after a long day of work today was to pick up my new license plates at Megson Fitzpatrick. It ended up being the highlight of my day. Natalie Willock was kind and professional when she greeted me. She was so organized and made the logistics of covid precautions feel easy breezy. I can't remember the name of the woman who helped me with my car insurance and I can't recognize her on any pictures on your website, but she was the absolute best. She was efficient, knowledgeable and went above and beyond. She was thorough in explaining all of the changes to my insurance charges and we celebrated that I was now paying Island prices instead of Vancouver prices! I was excited to pick up my new colourful plates with the little bear on them and she emphatically shared in the excitement with me. We even did a brief Wikipedia search about the Kermode bears. She helped me pick out tools to replace my plates and provided zip-ties when my car's hardware was too old to reuse. She was honestly just so pleasant and she deserves to be recognized for the wonderful person and employee that she is. If there is any way to find out who she was through my information, here it is: I was insuring a 2002 Nissan Pathfinder with new plates PF787A and I had my walk-in appointment at 3:30 on April 14, 2021. I think her desk was the second one in to the left. If that helps identify the perfect unicorn that provided my insurance, please give her a big thumbs up. Who knew a quick stopover to pick up car insurance could be so fun? Your team is respectful, professional, and an absolute delight. Your hiring manager probably also deserves a pat on the back for hiring such great people.

Sincere thanks for all of your assistance today. We are looking forward to working with you. Anna, sincere thanks to you for the amazing service you have provided to us over the past 3 1/2 years. We feel so fortunate that you answered the telephone when we called inquiring about vehicle insurance. You have provided outstanding and professional service during every encounter. You were very proactive with us as policies were coming up for renewal. Also, you remembered our home insurance was coming up for renewal and introduced us to Melissa. Like you, Melissa was extremely well prepared leading to the two of you taking over our home insurance. Have a wonderful evening and a fantastic week everyone!

Fantastic as always. Never had an unprofessional or unfriendly experience

Always great to deal with. Thanks for your assistance.

Very pleased with the service provided. Online appointment was easy to make. Reception at your office was prompt and courteous. Renewal was handled efficiently.

It was very, very pleasant and there was a young gentleman named Michael who look after me He was very pleasant and very methodical and checked all his calculations over. I have bee dealing with Megson FitzPatrick for many yrs and have always had a pleasant experience. Sorry I don't know Michaels last name but I did ask him for his business card and he said he hasn't got business cards as yet but that will happen. He is fairly new there I gather. Michael is a keeper in my books for Megson FitzPatrick Insurance. Thanks a bunch Again, I would have Michael in my employ anytime if I were employing.

I came in today with what I thought was a simple insurance purchase, however it quickly turned into quite the ordeal because I came from out of province and have a leased vehicle. The lady that helped me, I believe her name was Vicki, she was sitting at the first desk on the left. She was absolutely wonderful and handled everything smoothly. She explained everything very well and made sure she had covered all the steps thoroughly. Just wanted to let someone know, it was a very long but pleasant experience thanks to her.

Super pleased with the coverage and the service Megson FitzPatrick has offered over the last little while. I will definitely recommend you to anyone looking for Insurance! 🙂

You guys are great, you are very well organized and geographically easy to get to at Uptown. We have 5 vehicles in our family and all are insured thru you. I was particularly happy that today you had a replacement veteran plate in stock to replace the one I had stolen recently. Fantastic job you do.

Hello! I had to come in to the Uptown office on Monday to cancel my insurance and was very happy how quick and courteous the staff was! They've always been very nice and pleasant to deal with. Thanks as always! I definitely plan on choosing you guys again when I get another vehicle. Thanks,

Great, Quick, friendly, clear service.

I just returned from your Victoria Uptown location and as every time I've been there the customer service has been excellent! Everyone I've been dealing with at MF during repeat visits over the past year has been extremely friendly and knowledgeable. I also appreciate the office's Covid policies in place to keep everyone safe. I'm lucky to have such as friendly and competent insurance broker in my neighbouhood.

Apologies as this is slow...but believe when you are treated with exceptional charm, wit , good humour and professionalism you should share! I had the good fortune of renewing my car insurance with the vivacious Ms Jackie Brown at the Uptown locale... this woman is exceptional, and so kind and easy going...actually made the process of insurance renewal at Christmas, during a pandemic a breeze.... thank you Ms Jackie... you are an asset to the business and keep on keeping on...

WOW! Blown Away! HUGE S/O to Jackie Brown/Auto Acct. Mngr at @MFIVictoria. Her prompt cheerful helpful efficient service is rare and #MadeMyDay and made me #CustomerForLife of this #YYJ company. Highly recommend to anyone in #Victoria. Thx Jackie <3

Hi There, my wife and I were in for an auto renewal appointment at 0915am this morning (Dec 15). We were at the Shelbourne St office. The customer service agent that dealt with us was very nice, professional, knowledgeable and patient. It was very easy to interact with her. Please pass on our thanks to her and let her supervisor know how lovely our experience was with her today. In this day and age it seems like the only time people contact a business is when they are dissatisfied. We were very satisfied with the customer service today and your employee deserves thanks and appreciation for that.

We were very pleased with the agent who processed the Vehicle registration renewal. Likewise, my husband and I were impressed with Shelley Parussini who explained the details of our B.C. home insurance in a clear and easy to understand fashion.

I was in this morning re autoplan renewal. Jacklyn helped me out today and the last couple of times I have come in. Jacklyn is very knowledgeable and pleasant. I used to be all BCAA however am now transitioning to MF. One of the main reasons for this is your customer service. Fantastic! I will also add that your online appointment system is very convenient.

I had a very nice, and very unusual experience last week. Out of the blue, someone named Samantha Rankin who works for Megson Fitzpatrick reached out and asked if I knew that my good credit score could help me get lower rates on my insurance. I. WAS. FLOORED. My most common experience in getting better rates normally involves threatening my mobile provider / internet provider that I’m moving my business. Then they miraculously find me a better rate with more features. It always comes down to thinly veiled threats. I can’t tell you how nice it was to have Ms. Rankin tell me I could get lower rates, and that she would handle all the work. This is how great brands are built. Give her a raise!

I had two appointments with your staff. One was over the phone to renew our vehicle insurance and the other was in-person to transfer a travel trailer into our name and insure it. Both staff were absolutely lovely to deal with, the length of the appointments were great and any questions or concerns I had were answered. Very good experience!!

Just wanted to follow up with my appointment today at the Uptown Centre in Victoria BC. Was greeted at the door by [Vicky] very pleasantly. Proceeded on to my appointment with [Hayley] to transfer a vehicle into my name and buy insurance. Just wanted to pass on the excellent service I received and how easy and pleasant the process was. Would highly recommend Haley and your company to my friends.

I was just at your office this afternoon and received excellent service! Katrina was amazing and very patient with me. I had two vehicles that I needed to register and insure in B.C from Alberta. She explained very clearly all the difference between provinces and helped me in deciding what to insure! I will without question recommended Megson Fitzpatrick as all staff seem extremely helpful and professional! It is very difficult these days with covid to been seen without an appointment but Sheila manage to accommodate me and explain what documentation I needed when I came back to the office. Thanks to both ladies as moving is stressful enough!

The lovely person who helped me was named Jaclyn at the Shelbourne branch. She was an absolute pleasure to work with! 10/10

Awesome service and the agent was very knowledgeable and helpful.You got me as a customer. Thank you

I received excellent service when I went to my appointment. Your representative was awesome and informative.

I wanted to pass along how wonderful your staff is. From the receptionist to Jackie Brown, who renewed my insurance, your staff was helpful, friendly and I felt very safe. Jackie was particularly friendly and lovely to deal with. Thanks for wonderful service in such odd times. Being able to make an appointment was so helpful as well.

We were very impressed with your service. The agent was delightful, knowledgable and very sweet. Thank you

I’m sorry that I missed the young ladies name who I met with but her service was EXCELLENT! Fast, friendly, efficient with a great sense of humour (much needed in these times). I also felt completely safe. Thanks so much for your help in renewing my car insurance. I highly recommend Megson to all my friends and family……always. Keep up the great work!

Yesterday [June 18, 2020], I had the delightful experience to (remotely) renew my auto insurance with Hayley Zedel. She was most helpful in her kind and knowledgeable manner. Your company is very fortunate to have her as a very thoughtful and pleasant staff member.

Very helpful. They take the time to answer all your questions. Highly recommended. You might be on hold for awhile during this COVID situation, but they’re very helpful once they answer your call. Call to see if they’re able to register new plates, they have been working towards being able to do this for you.

I am new to BC, with that being said the insurance is so different here. They went through everything in detail with me and made me feel a little more comfortable understanding insurance here. Thanks you for that

Have dealt with MFI on several occasions recently and have been very satisfied with my experience. Kim Tucson has been extremely helpful and professional. Many thanks

We've dealt with Megson FitzPatrick for home onsurance for several years. W've always experienced prompt service and the agents are very knowledgable and helpful

I would like to take this time to acknowledge Sheila Ciesek for her excellent customer service. She was very friendly, polite and professional and helped me insure 4 trucks. I called into today to insure a trailer and was lucky enough to get her again. She is the reason we will do our truck and trailer insurance with your company. As an office manager for a small company I appreciate people like her with her skill set. She is an asset to your company and I hope we still have the option of doing the insuring over the phone.

The multiple Megson Fitzpatrick locations across the city make obtaining insurance easy. But my preference for the company goes beyond that simple convenience. Time again, my experience with the staff is top notch. They are knowledgeable, kind, and genuinely enjoy a good conversation. Everytime I enter and exit a Megson Fitzpatrick store, it's all smiles.

I am writing to give credit to Cassie at the Uptown location for her tremendous and efficient service last month. I was on a tight timeline, and needed to re-insure two vehicles, and change a policy significantly, and was feeling stressed. Cassie quickly took care of everything, answered all of my questions, and was courteous as all get out. Thanks Cassie!

We are often too quick to criticize when things go wrong and too slow to show appreciation when things go right. I have been insuring my (now five) motorcycles with your company for ~10 years. Furthermore, I have been purchasing insurance for various machines, including commercial aircraft, for more than 50 years. I know insurance companies. Since my relationship with Megson FitzPatrick began my agent has been Chris Murphy. I cannot speak too highly of the friendly, competent, timely service Chris has given me over the years. While discounts are always appreciated, that is not why I moved from Beacon to your company. Christopher Murphy is the reason I am with your company.