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How to Renew Your ICBC Insurance

Like pretty much everything else in the world, the way ICBC does business has changed in the past year.

At Megson FitzPatrick, we adapted our procedures to allow everyone to renew, cancel, or change their car insurance from their home, in accordance with ICBC’s new Autoplan guidelines. While some vehicle insurance transactions still need to be completed in-person, most can be done over the phone.

Here is how to complete your BC auto insurance transaction with Megson FitzPatrick.

Hours, Locations & Services

Our Uptown office, located on the upper level of the Uptown shopping centre between Shopper’s Drug Mart and Moore’s Clothing for Men, is open:

Monday – Thursday: 8:30am to 5:00pm for telephone & in-person transactions

Friday: 9:00am to 5:00pm for telephone & in-person transactions

Saturday & Sunday: 9:00am to 5:00pm for in-person transactions only

Our Shelbourne Office, Located on The Northeast Corner of Shelbourne and Donnelly Streets, Is Open:

Monday – Thursday: 8:30am to 5:00pm for telephone & in-person transactions

Friday: 9:00am to 5:00pm for telephone & in-person transactions

Renewals, Changes & Cancellations

To renew, change, or cancel your car insurance policy:

  1. Have your Autoplan paperwork handy (these are the documents you were given last time you renewed or changed your vehicle insurance that probably live in your glove compartment)
  2. Grab your driver’s license, or commit your driver’s license number to memory
  3. Make sure you have internet access – email confirmation is required to process ICBC transactions remotely
  4. Call our office at 250.595.5212 (or toll-free at 1.888.595.5212) and follow the prompts to speak with one of our auto insurance experts
  5. Review your insurance needs with our Autoplan agent and
  6. Read and respond to the emails the Autoplan agent sends you – by responding, you are consenting to do your ICBC insurance by phone, and acknowledging that the completed transaction is correct

Your renewed/revised vehicle insurance policy documents will be mailed to you, along with a new decal (for renewals).

For Autoplan cancellations, you must immediately surrender your license plates to one of our offices. During regular business hours, the greeters at our Uptown and Shelbourne locations will collect these cancelled license plates from you. At all other times, cancelled license plates can be returned through the slot in the front door at our Shelbourne office.

New Registrations and Transfers of Ownership

To register a vehicle in your name or transfer ownership of a vehicle, you will need to book an appointment to come into one of our offices. (This can be done online, or by calling our office and speaking to a receptionist.)

Click here to find out what is required to transfer ownership of a vehicle you just purchased or sold.

Click here to find out what documentation is required in order to register a vehicle from another province after moving to BC or purchasing a vehicle from another province.

In addition to the required documentation, please bring a face covering with you when you come in for your appointment. We require everyone entering our office to wear a face mask or shield. If you are unable to wear a face covering for health or accessibility reasons, please call our office prior to your appointment to make alternative arrangements.

For clarification on any of our Autoplan procedures, please call us (1.888.595.5212) or email our car insurance team at [email protected].

Thank you for continuing to choose to insure your vehicle through Megson FitzPatrick. We truly appreciate your support, and look forward to helping you!

Start a conversation with one of our expert brokers today to determine the right coverage for you.

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